Heidi M. Knoll
660 Back Nine Drive Venice FL 34285 | 609-417-8242 | Contact@KnollDesign.com | www.HeidiKnoll.com

I am an innovative and analytical thinker with a result-driven approach to web technologies, with an emphasis on user centric integrated process improvement from conception, analysis, and design through development and deployment to the web; seeking a full time User Interface (UI), SharePoint Developer, and/or a Web Design/Developer position.

Technical Writer

April 2018 – Present
Present Employer
Zenetex, 3000 Lincoln Drive, Marlton, NJ – www.zenetex.com
Remote employee at 660 Back Nine Drive, Venice FL 34285
Clearance:  Secret

Performing the same functions as the Multimedia Design Engineer when employed by Leidos (below); as the NAVAIR contract was awarded to Zenetex. In addition to my writing responsibilities, I am working with Office 365 and the Teams environment to develop and customize the Team sites.

Multimedia Design Engineer / Technical Writer

March 2014 – March 2018
Leidos, 3000 Lincoln Drive, Marlton, NJ
Lockheed Martin, 3000 Lincoln Drive, Marlton, NJ (Changes from Lockheed Martin in August 2017)
Clearance:  Secret

Technical writing and development of technical documentation, in the form of software user manuals and training products for the U.S. Naval Air Systems Command (NAVAIR PMA-281) - Joint Mission Planning System (JMPS) program. This includes extensive hands-on analysis of proprietary mission planning software. My focus has been on system administration of the software (with installation, operation, and maintenance of the JMPS workgroup environment), requiring advanced knowledge of computer hardware and software (including network and security protocol) in addition to knowledge of flight planning. I have also written to DITA and S1000D specifications.

SharePoint Developer

April 2014 – June 2014
CCT Tapes, 80 East Morris Street, Philadelphia, PA

Responsible for development and migration of Lotus Notes applications to SharePoint 2013. Set up and management of site collections and site features, including search, metadata, term store, publishing, and managed metadata navigation. Development and management of individual department sites, including custom lists, views, and workflows.

  • SharePoint 2013 Application, Services, Farm, Site Collection and Site creation
  • Lotus Notes to SharePoint 2013 migration
  • ISO 9001 and ISO 17025

SharePoint Developer

July 2013 – February 2014
Robert Half Technology, 1735 Market Street, 25th Floor, Philadelphia PA

Contracting to BAYADA Home Health Care

Responsible for development and customization of SharePoint 2010 web portal sites. Customizing the appearance and adding functionality using built-in features of Windows SharePoint Services. Beyond the out-of-the-box features, I customized the appearance of pages and web parts using HTML, JavaScript, jQuery, CSS, and XSLT Style Sheets. I extended the user interface with custom workflows (using SharePoint Designer) and forms (using InfoPath 2010). I developed extensive list, libraries, custom web parts and user controls to create a list driven interface for SharePoint portal sites. I generated extensive metrics reporting and site analysis using Google Analytics. All site development was managed within an agile software development methodology.

  • SharePoint Site creation, design, and administration in SharePoint 2010
  • Extensive customization of SharePoint sites using cascading CSS and JavaScript
  • Reporting site metrics with Google Analytics
  • All site development was managed within an agile software development methodology

Multimedia Design Engineer

1-2007 to Present
Lockheed Martin, 3000 Lincoln Drive, Marlton, NJ
Apex Systems, Contracted to Lockheed Martin (1-2007 to 6-2007)
Clearance:  Secret

Responsible for creating interactive tutorials, training materials, technical manuals, and other documentation for JMPS (Joint Mission Planning System) for the NAVAIR program.

  • Perform in depth, hands-on verification, and validation of all JMPS software functions to develop accurate interactive tutorials.
  • Performed installations of the JMPS systems with associated software.
  • Wrote documentation for the JMPS System Installation and System Administration User's Manuals.
  • Created and integrated Flash tutorials into RoboHelp to create interactive web help manuals.
  • Produced the Logistic Support Library CD used for the delivery of the JMPS system documentation to the fleet.

Developed the Navy Engineering Technology Services (NETS) Intranet for Lockheed Martin

  • Initial analysis, requirements gathering, UI design, development, and custom coding of the NETS intranet (HTML, CSS, JavaScript, SharePoint 2007-2010).
  • Developed web applications using SharePoint WSS and SharePoint Designer, including customization of pages, lists, forms, libraries, web parts, announcements, calendars, and workflows.
  • Redesigned a single user access database into a multiuser web application using Microsoft Visual Studio and ASP.NET.
  • Created a documentation change tracking web application using ASP and SQL database, used to manage aircraft software configurations and the associated documentation.

Web Developer/Web Master

Federal Aviation Administration (FAA)
William J. Hughes Technical Center, Atlantic City, N.J.
EES, Contracted to FAA (9-2006 to 1-2007)
CNSI, Contracted to FAA (9-2003 to 9-2006)
Clearance Classification: NCIC Security

Web application development and second level engineering support for the National Airspace System (NAS) within the Air Traffic Organization (ATO) of the Federal Aviation Administration (FAA).

  • Web site design, development, and maintenance of NAS intranet using the Adobe Creative Suite.
  • Integrated the NAS intranet with custom client/server help desk application to report and track help calls on the NAS intranet using Classic ASP, and an MS Access database.
  • Assisted the help desk with issues associated with application development on the intranet, internet, and the public FAA website.
  • Trained junior developers to maintain the intranet, complete updates, new change requests, and work orders.
  • Compiled extensive custom weekly web metrics of the FAA website using Web Trends.

Identified and replaced redundant manual processes with automated data-driven web applications This included the initial analysis, requirement gathering, UI design, and the development of customized data driven web applications using ASP, MS Access, and/or Oracle. All development was done while adhering to the ICMM Level II processes.

Developed and Implemented Web Solutions:

  • PGP Tracking – An internet application to track user downloads of Pretty Good Privacy (PGP) installs (Classic ASP and Access).
  • Process Improvement – An internet application to track individual group adherence to the ICMM levels (Classic ASP and Access).
  • Action Tracking – An internet application to capture and track dispositions for the Quality Management Program (Classic ASP and Access).
  • ECP Tracking – An internet application to track engineering change proposals for the Voice Switching and Control System (VSCS) group (Classic ASP and Access).
  • Active Project List (APL) – Developed a web user interface (UI) integration with an existing legacy DMS application (Oracle database) to present individual and group project statuses (Classic ASP and Oracle).
  • Find an SME – Web based application for users to find and share individual knowledge sets (Classic ASP and Access).

Additional Professional Experience:

McGraw-Hill (Datapro to Gartner Group) - Engineered and implemented methods used in migration from a print to an electronic publishing platform. This included the development of an image-conversion process to batch-convert images into formats for CD-ROM, Web, Lotus Notes, and Microsoft Exchange products.

Newton Resource Group - Created marketing CD for CEFZIL (An Interactive Lunch-and-Learn Presentation) for Bristol-Myers Squibb (BMS). This presentation received the IN AWE Award from the Medical Marketing Association.

Knoll Design: Independent Consulting – Web UI, Marketing, and Collateral Support:

  • Design and develop company websites using Adobe Dreamweaver, Photoshop, Illustrator, Flash and the Adobe Creative Suite (HTML, CSS, HTML5, CSS3, JavaScript, and Classic   ASP).
  • Company branding and marketing collateral, print production, direct mail material, multimedia design and production, Flash animations, logo designs, banner ads, and illustration using Adobe Creative Suite.
  • Developed templates for electronic and print presentations for sales force and trade shows including templates for Microsoft Office.

Detailed professional experience and URLs available upon request


Microsoft: Office Suite, Office 365, SharePoint, SharePoint Designer, Visual Studio, IIS, ASP, FrameMaker, Adobe (Dreamweaver, Photoshop, Illustrator, Flash), Oracle, RoboHelp, Webtrends, Google Analytics, HTML5, SQL, CSS3, Visual Basic, VBScript, JavaScript, PowerShell, XML, DITA, and S1000D.


The College of New Jersey, BA. Advertising and Design, 1983

Continuing Education:

Hands-On SharePoint 2010 Administration (ASPE, 2010)
JAVA, J2EE and JAVA Web Development (Learning Tree, 2006)
Oracle 9i PL/SQL (SQL Plus) Programming (Skill Builders, 2005)
Multilingual Websites Seminar (The Localization Institute, 2000)